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Policy Page for HOVUSA.COM

 Return Policy

We want to insure you are 100% satisfied with your purchases from us. All items purchased from HOVUSA.com are covered by our 14 Day Satisfaction Guarantee. If for any reason, you are not satisfied with your purchase within 14 days of receiving your shipment, you can return it to us.
 
  • Returns are to be shipped back at customers' expense.
  • You must contact us within 14 days of receipt of your shipment to get a Return Authorization (RA) number before returning your product. All items shipped back to us without an R/A number will be refused.
  • There is a 5% restocking fee for all returned items.
  • Used items are subject to a minimum restocking fee of 20% provided they are in re-saleable, used, condition with all manuals and materials included.
  • All items must be returned in like-new condition with original packaging, documents and accessories.
  • Only after the item is received and inspected by HOVUSA.COM, will we then credit back your account, minus restocking fees and initial shipping.
Defective Items
Upon receipt of all returned items, HOVUSA.COM technicians will test and evaluate every item to determine if the item is defective. If the item is found to be defective by HOVUSA.COM, you will be sent a new item immediately. Only after this evaluation process will any credits be given or new items sent.
 
 Missing Items
Customers must verify the receipt of item(s) at the time their order is received.  Any item(s) missing must be reported to HOVUSA.COM within 14 days of receipt.  This excludes any item(s) that are back ordered.
 
 Shipments
Orders will be shipped within one (1) business day after the order has been received. Items that are not in stock will be shipped immediately once in stock. Our fill rate on orders shipping the next day is 97%. All orders of $60 dollars or greater will be shipped free of charge to the purchaser. Orders will be shipped via UPS Ground and/or through The United States Postal Service within the Continental U.S. unless otherwise stated. UPS will not deliver to P.O. Boxes, APO’s, or FPO’s.
 
 Payments
We accept MasterCard, Visa, American Express and Discover. There is no credit card surcharge. We also accept Check Cards, Cashiers Checks and Money Orders. Personal Checks are accepted but must first clear the bank before any products will be shipped (this typically takes 7 to 10 days).
 
 Sales Tax
If you live out of the State of North Carolina, no sales tax will be added. North Carolina residents will be charged NC State Sales Tax.
 
 Warranties
All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to HOVUSA.COM and we will repair it for you. We do not warranty user damage. The freight back to HOVUSA.COM must be paid by the purchaser.